Services and Policies
*TERMS AND CONDITIONS PLEASE READ IN FULL*
Artist: Accepts payment of and renders service. Client: Provides payment for and/or receives service.
Please read the following information carefully. Upon clicking the “Pay with PayPal” button, you will be prompted for payment! Before making your payment, please ensure you have confirmed the availability of the desired booking with FacedByFanci via email and have retained a copy for your records. By confirming a payment you agree to the policies and guidelines below. Availability inquiries may be submitted via the contact form on the ‘Contact’ page. Payments placed for unavailable appointment times will be refunded (return time at discretion of banking institution). All service prices listed are based on client travel to the artist. If client wishes to have artist travel, additional roundtrip mileage will be assessed. Mileage is based on 2018 Standard Mileage Rate.
Policies and Guidelines for Rescheduling and Cancellation:
All appointments are made based on agreement of availability of client and artist. Both client and artist must remain respectful of the each other’s time and present for scheduled appointments at the agreed date and time. Late arrivals may cut into other appointments and scheduling for the day. If client is unable to make an appointment and would like to reschedule for another available date and time, client must notify FacedByFancí via email at least 24 hours before scheduled appointment time. The artist will make accommodations accordingly upon receipt of client’s email. Rescheduled appointments within specified time are not subject to any service fees. Rescheduled appointment notifications under 24 hours are subject to a 10% service fee according to service type.
If client is unable to make an appointment and would like to completely cancel that appointment, client must notify FacedByFancí via email at least 72 hours (three days) before scheduled appointment time. A full refund will be processed immediately upon receipt of the cancellation email (return duration at discretion of client’s financial institution). If client fails to provide an email cancellation within the specified time, client has the option to reschedule with 24 hour notice for an available appointment date and time. If client fails to provide email cancellation or reschedule within the specified time, client will be subject to a service fee percentage of the service as shown below.
Cancellation 48 hours before appointment: 25% of service fee (75% refunded).
Cancellation 24 hours before appointment: 50% of service fee (50% refunded).
Cancellation under 24 hours before appointment and no-cancellation-no-show appointments are strictly non-refundable.
If artist, due to extenuating circumstances is unable to present for an appointment and must reschedule or cancel, artist will give notice within 48 hours and full service fee will be refunded immediately with an option to reschedule another date and time suitable for the client and/or provide accommodations with another artist to meet client’s needs.
Artist reserves right to review and determine service charges on a case by case basis.